| Section | Details |
|---|---|
| Agreement | Upon completing a Transaction, you are entering into a legally binding agreement with us to purchase the product and/or service. |
| Cancellation Policy | The User may cancel the Transaction unless specified otherwise on the Platform. Cancellations will be subject to the terms mentioned on the Platform. |
| Discretion in Cancellations | We retain discretion in approving cancellation requests and may ask for additional details before approval. |
| Return and Replacement | You can request a replacement or return only if the product/service does not match the description provided on the Platform. |
| Refund Requests | Requests for refunds must be submitted within three days from the date of the Transaction or as prescribed on the Platform, which shall not be less than three days. |
| How to Request a Refund | A User may submit a claim for a refund by raising a ticket or contacting us at mitraunivers@gmail.com, providing a clear reason for the request along with any required proof. |
| Refund Approval | Whether a refund will be provided is determined by us, and we may request additional details before approving any requests. |
Current Date: Monday, January 27, 2025, 12 PM IST
